this is never the quality service and good reputation we portray and are known for.
We assure you that a drastic solution has been put in place to forestall further occurrence, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Sincerely, Israel Okorie Novotel Port Harcourt Hotel was good, centrally located, yet in feels serene.
Food choices were fairly sparse, but my major problem was the lack of attention to diners by restaurant staff, who seem to assume that all guests should know their way around.
However we have taken note of the highlighted area of dissatisfaction: 1 Lack of attention by the waiters and waitress to guest at the restaurant.
our team at the restaurant have been address on this area,.